There are two ways to access your live video session:
- Open the Liva app, Tap on the "Today" page, and at the top locate the section indicating "Your video consultation." Next to this, you'll find a grey box with three dots; tap on it and select "About the video consultation". Towards the bottom of this page, you'll find the "Join Now" button. Please note: This button will remain greyed out until 5 minutes before the scheduled consultation time.
- You can also use the video link you received via email. At your consultation time, click this link from your smartphone, tablet, or computer.
Please make sure to use either Google Chrome or Firefox if opening the link on your computer.
Please ensure you are not trying to log on more than 5 minutes before.
If one option is not working we recommend you join the other way.
Once you've chosen how to access the live video session, you'll be directed to a page called 'Join Your Live Video Session'. Here, enter your name and tap 'Join Now'.
Ensure you grant permission to access your video camera and sound.
Next, you'll be guided to another page displaying 'Join Your Live Video Session', where you should see an image of yourself. Click the 'Join Now' button.
Upon tapping this, a new page will appear indicating 'Waiting for the advisor to log in'.
Your health coach will join at the scheduled time.